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Returns & Warranties

You have the right to cancel this contract within 14 days without giving any reason.

To exercise the right to cancel, you must inform us [INSERT: name, geographical address and, where available, your telephone number, fax number and e-mail address] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired

The cancellation period will expire after 14 days from the day on which you acquire physical possession of the last good, or a third party other indicated by you, except the carrier.

Return type

  • Faulty Product - You should contact our online customer support.
  • Returns for transport damage - The deadline to make a claim for the shipping damage will be 48 hours from the date of delivery which must be registered with the carrier tab visible damage to the packaging. After this time, the AT Informática, lda, is not liable for any defects that may have occurred in the carriage but you should anyway communicate with our online customer support through the email revenda@sparesworld.net
  • Commercial return policy*- If you wish to return any product, you must do the request, within 14 days through a clear statement.

 

Return

Accepted by AT Informática the respective complaint, you should return the product without undue delay and in any event within 14 days. You will have to bear the direct cost of returning the goods.

You must return the goods to AT Informatica within the framework of the right to cancel, possibly including compensation for lost value by the customer, depending on the conditions in which it is the article, you may suffer a devaluation of the price paid

AT Informática will issue the respective credit note using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement, the costs of return and referral of products will be the responsibility of the costumer, you will have to bear the direct cost of returning the goods.

Reimbursement

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to with-draw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract 

Guarantees

All parts and accessories sold by Spares World has 2 year warranty

The cost of returning the goods will be borne by the customer, the cost of the goods order will be the responsibility of Spares World by AT Informática

The resolution will be presented at most 30 days after confirmation of the failure of the part or accessory and guaranteed that it does not damage caused by wear and tear or damage caused.

* According to Directive 2011/83 / EU


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