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Terms and conditions

1 - Purpose

2 - Conditions of use of www.sparesworld.net

3 - Changing present conditions

4 - Intellectual property

5 - Information about products and Prices

6 - Purchase Process

7 - Warranty

8 - Returns

9 - Repairs

10 - Customer Support: Help, Suggestions and Complaints

11 - Privacy and Data Protection

12 - Law and Jurisdiction


1 - Purpose

 This document establishes the General Conditions of Use and the General Conditions of Sale Online web www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com , www.mobileshop.pt, and all of its subdomains. The domain is owned by At informática, Lda , based in R. Óscar da Silva 2275, 4450-762 Leça da Palmeira, collective person n° 507437012, which is also its registration number at the Commercial Registry Porto, with a share capital of 225.000,00 €. At informática, Lda, reserves the right to modify freely and at any time the present.

These General Conditions of Use and the General Conditions of Sale are covered by applicable legislation. Navigating the website www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com , www.mobileshop.pt, its subdomains and sub-websites as well as the purchase of any product in those addresses, implies acceptance of these General Conditions of Use and the General Conditions of Sale contained in this page.


2 - Conditions of use

The user undertakes to use the websites www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com, www.mobileshop.pt in compliance with the provisions of applicable law, refraining from using the Web page for activities contrary to law, morals and good customs, or rights and interests of third parties.The user must refrain from obtaining information and content accessible through the website. The websites www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com may have links to other websites, which may contain information / useful tools for its users. The present conditions do not apply to third party websites. As such, in case the user visits another website, redirected from the websites www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com, www.mobileshop.pt, you should read its privacy policy.


 3 - Changing present conditions

 At informática, Lda, reserves the right to unilaterally modify at any time without notice, presentation and web page content, services and the General Conditions of Use. These changes will serve to an improvement of the website, while improving the services offered to the website user.


4 - Intellectual property

 All content and information contained in www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com, www.mobileshop.pt and its subdomains are property of AT Informática, Lda and, therefore, the use, reproduction, copying and dissemination by other means of logos, texts, images and videos contained on that website it is subject to its prior express written permission accordingly.


 5 - Information on products and Prices

 5.1 Information Products - AT Informática, Lda., takes into consideration the information relating to the essential characteristics of products through technical descriptions shared by its suppliers and photographs, illustrating the products sold in strict compliance with the best market standards.

 5.2 Price Information - sale prices to the public indicated in www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com , www.mobileshop.pt and its subdomains are presented in euros.

 The shipping service costs are borne by the buyer, and added to the total value of the selected products. The buyer will be informed of these charges before confirmation order and complete the purchase process.

 AT Informática, Lda. reserves the right to change prices at any time.

 However, AT Informática, Lda. undertakes to apply the rates and prices in the time of the purchase order. In the event of computer error, manual, technical or any other order or origin, unforeseen and unintended by AT Informática, Lda., which results in a significant change in the selling price presented to the public, so to whom this emerge as exorbitant or manifestly derisory compared to the value of the asset / product concerned, all expressions of interest to buy, so identified registrations or applications, they shall be deemed invalid and consequently annulled without obligation counterparts by either party. Prices and products available in www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com, www.mobileshop.pt are only valid for purchase orders placed through their websites, and may not coincide with other physical stores, unless expressly indicated promotions online.


6 - Purchase Process

6.1. Registration - To carry out a purchase order is required to access to one of the websites www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com, www.mobileshop.pt,  and register as a user on that website by filling out the electronic form by following the instructions at each step. After registration the user can proceed to the purchase(s) of your product(s).

6.2. Availability of products - All items are in www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com, www.mobileshop.pt are available to order.

6.3. Payment methods - AT Informática Lda., offers several payments solutions to your order at em www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com, www.mobileshop.pt, We accept payment via PayPal, PayPal Credit, PayPal Checkout, MasterCard, VISA and Bank Check.

• Visa Card, MasterCard: the customer must inform all the data requested. If platform payment does not accept the data presented, the order will be canceled automatically.

• ATM: After ordering, costumer has 48 hours to make the payment at an ATM / home banking, using the data provided upon confirmation of its order (entity / reference / value). If after 72 hours payment is not implemented the order will be canceled. Products acquired with via ATM reference payment option, just are allocated to the purchase after confirmation of payment thereof.

• Vouchers and discount coupons: Vouchers or discount coupons obtained in www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com, may only be used in any online domain belonging to AT Informatica Lda

If you are a new customer, the first order must always be paid by bank transfer or PayPal.

All merchandise will only be delivered upon payment as agreed and conditions expressed in the making.

6.4. Taxes and fees - sale prices to the public indicated in www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com, www.mobileshop.pt and its subdomains are presented in euros.

The shipping service costs borne by the buyers and added to the total price of the selected products. The buyer will be informed of these charges before confirming order and complete the purchase process.

Note: Your order will only be processed after confirmation of the respective payment. All items are delivered in safe containers. If detecting external damage to the packaging of the product should immediately report the defect to the carrier / delivery service at the time of delivery, also referring to the damage in the proof of delivery document.

You should also contact the Customer Service Hotline http://www.sparesworld.net: comercial@atinformatica.pt. Attention, proof of delivery without reference to damage equivalent to a product delivered in a perfect condition package. If after opening the package, detect any damage on the product, it has 24 hours after receiving the order to contact our online customer support: comercial@atinformatica.pt


7 - Warranty

All items are covered by 2-year warranty, as Article 5 of Decree-Law. 67/2003.

The cost of returning the goods will be borne by the customer and the cost of the goods order will be the responsibility of AT informática, Lda.

The resolution will be presented at most 30 days after confirmation of the failure of the part or accessory and guaranteed that it does not have damage caused by wear and tear or damage caused.


8 - Returns

You have the right to cancel this contract within 14 days without giving any reason.

To exercise the right to cancel, you must inform us [INSERT: name, geographical address and, where available, your telephone number, fax number and e-mail address] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired

8.1 Return type

Faulty Product - You should contact our online customer support.

Returns for transport damage - The deadline to make a claim for the shipping damage will be 48 hours from the date of delivery which must be registered with the carrier tab visible damage to the packaging. After this time, the AT Informática, lda, is not liable for any defects that may have occurred in the carriage but you should anyway communicate with our online customer support through the email spv@atinformatica.pt

Commercial return policy*- If you wish to return any product, you must do the request, within 14 days through a clear statement.

8.2 Return

Accepted by AT Informática the respective complaint, you should return the product without undue delay and in any event within 14 days. You will have to bear the direct cost of returning the goods.

You must return the goods to AT Informatica within the framework of the right to cancel, possibly including compensation for lost value by the customer, depending on the conditions in which it is the article, you may suffer a devaluation of the price paid

AT Informática will issue the respective credit note using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement, the costs of return and referral of products will be the responsibility of the costumer, you will have to bear the direct cost of returning the goods.

8.3 Reimbursement

We will refund all payments received, excluding delivery charges (except extra costs for having chosen a delivery type other than the standard type available).


We will make a refund using the same payment method you made in the initial transaction, unless you tell us otherwise; in any case, no fee will be charged.


The refund will be retained until the order is returned or if evidence is provided that you have shipped the goods back.

The value to be refunded can be altered as a result of the customer manipulating the nature, characteristics and operation of the parts, in addition to what is necessary, changing the conditions of the parts and / or their essential operating characteristics.


We have the right to recover the value up to 100% of the price paid on the order. This amount may be deducted from the amount to be refunded.


9. Technical assistance

You can check our technical support conditions at http://www.atinformatica.pt/termos-e-condicoes/



10 - Customer Support: Help, Suggestions and Complaints


At any time, you may contact the Customer Support at www.atinformatica.pt, www.sparesworld.net, www.spareslg.com, www.sparessamsung.com , www.mobileshop.pt


11 - Privacy Policy and Data Protection

AT Informática is a jp.group company.

Jp.group respects your privacy. You can get all the information about our Privacy Policy at this address: https://www.groupjp.com/en/page/privacy_policy/

11.1 Integration of the Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.

This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.

Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

12 - Applicable Law and Venue

The present general conditions are governed by the Portuguese Law. All disputes arising out of the interpretation or execution of this Agreement shall be handled by the Court of the District of Porto, with express waiver of any other dispute.


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